Customer Care

Complete lifecycle SUPPORT

From drawing board to workshop to shop floor, we call upon the industry’s very best expertise to ensure outstanding quality and care is applied throughout the whole production process. But it doesn’t end there.

Correct care and maintenance will ensure prime performance of your Jaquar bathroom solutions throughout its life, giving you years of comfort, pleasure and satisfaction. We are on hand to give you all the advice and assistance you need at every step – both before and after your order is placed.


Choosing a new bathroom solution is a big decision, and we’ll help you find the right one to fit your needs, your home and your lifestyle. Our advisors will give you expert guidance on sizing, specifications, colours and any other information you need to know.


Once you have made a purchase, we will call to check your order has been processed smoothly and that you are entirely satisfied.

You will be introduced to Jaquar’s aftersales support, and the customer care package we offer for ongoing repair and maintenance over the life of your Jaquar bathroom solutions. We will also recommend you a Jaquar-approved plumber in your local area to assist with installation if needed. We have our own specially designed training scheme for our approved plumbers, so we can guarantee that the plumber we recommend to you will be trained to industry-leading standards, and will know our products inside out.


Jaquar bathroom solutions are engineered to function brilliantly and provide an exceptional luxury bathroom experience for many years ahead – outperforming the leading competitor brands for longevity and reliability.

Nevertheless, should a problem arise, our customer care solution offers complete cover for almost every eventuality. This ongoing support is designed to give you full peace of mind as you enjoy your Jaquar bathroom solutions – whatever happens, you will have one phone number serving as your point of contact for any issues, to be called upon whenever you need to. Once you contact us, we will assist you in arranging for a Jaquar approved plumber to be sent out to the premises and will ensure any repairs are made quickly and with a minimum of disruption to your life.